Last updated: 30 September 2026
Made to order
Every sculpture is cast, painted and lacquered after you order it. It leaves our studio 4 to 6 weeks after your order is confirmed, personalised pieces included.
Christmas: order by 9 November for delivery before Christmas.
If a delay occurs, we tell you by email and you may cancel the order for a full refund.
Where we ship
All orders are shipped from Switzerland. The countries we deliver to are listed at checkout.
Shipping costs
Shipping is free to every country we deliver to.
Transit time and tracking
Every parcel is tracked. You receive a tracking link by email when your sculpture leaves the studio. Transit usually takes 1 to 3 working days within Switzerland, 3 to 8 working days to Europe and 5 to 15 working days elsewhere, plus any time spent in customs. These transit times are estimates and are not guaranteed.
Import duties and taxes
Switzerland: prices include Swiss VAT. There is nothing extra to pay on delivery.
All other countries: your order is exported from Switzerland and goes through customs in the destination country. Import duties, import VAT or sales tax and customs clearance fees may be charged by the customs authorities or the carrier on delivery. These charges are set by your country, are not collected by AlwaysCat and are payable by the recipient. If a parcel is refused because these charges were not paid, we refund the order minus the return shipping and any charges invoiced to us.
Gifts sent directly
You can ship a sculpture straight to the person you are offering it to by entering their address at checkout. Outside Switzerland, remember that they may be asked to pay import charges on delivery.
Damaged parcels
Each sculpture is packed in a sturdy box with bubble film and board. If it arrives damaged, keep the packaging, take photos and contact us as soon as possible, ideally within 48 hours. We will remake the sculpture or refund you, personalised pieces included.
Wrong or incomplete address
Please check the delivery address before paying. If a parcel is returned to us because the address was wrong or incomplete, or was not collected, we can send it again at the cost of the new shipment, or refund the order minus the shipping costs incurred.
E-gift cards
E-gift cards are sent by email on the date you choose. No physical item is shipped.